• contact@villasofistica.com

Policies

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This is a privately owned villa and as you can understand, we have to have certain restrictions for our guests.

Our commitments:

  • We will send you a written confirmation to you after booking is done.
  • The house you´ve rent shall be as described in the website, if not you need to complain ASAP so we have a chance to ajust.
  • Inform where to find the keys and code to alarm.
  • Inform you about changes in the booking.

COMPLAINS NEED TO BE DONE WRITTEN VIA EMAIL ASAP IF SOMETHING IS WRONG ITS NOT POSSIBLE TO MAKE COMPLAINS AFTER THE CHECKOUT.

Deposit

A damage/deposit of 1000€ is required. This must be received seven (7) days before arrival and will automatically converts to a security/damage deposit upon arrival. It is fully refundable within seven (7) days of departure, provided the following provisions are met:

  • All keys are left with our staff.
  • No damage is done to the villa or its contents, beyond normal wear and tear.
  • No linens / towels / interior items / decoration items / furnitures are lost or damaged.
  • All rubbish and discards are cleared on departure.
  • No charges are incurred due to collection of rents or services rendered during the stay.All charges accrued during the stay are paid prior to departure.
  • All charges accrued during the stay are paid prior to departure, including any early check-in or late check-out.
  • The maximum number of guests who is living in the house is limited to eight persons and shall not be exceeded.

 

2. Check-in time is after 3p.m. and check out is at 11a.m. local time, if no other agreements has been written in contact mail.

3. This is a NON SMOKING Villa.

4. We will not rent to persons under 22 years of age unless accompanied by an adult guardian or parent.

5. Pets are not permitted in the villa under any conditions.  Exceptions will be made for special cases such as disabled

6. If needed, the renter agrees that the villa will be made accessible for maintenance as required and earlier informed schedule.

7. Included: Welcome drink/Fruit basket, Wifi, AC in every room, linen and towels. Range of other services like dry cleaning for example are available at a modest fee. Just ask us.

 

 

ANY EXCEPTIONS TO THE ABOVE MENTIONED POLICIES MUST BE APPROVED IN WRITING IN ADVANCE